Mandatory Online Renewal Reminder
On March 5, 2024, Rule 59A-35.060(2), Florida Administrative Code, required all providers to submit license renewal application forms, fees, and supporting documents electronically through the Online Licensing System. Effective September 5, 2024, renewal applications submitted by mail will not be accepted and will be returned to the provider. Renewals are required to be filed by a specific deadline and must be submitted on time electronically.
Applicants must register an AHCA Portal account to apply online. If you are not already registered to apply online, click the link and follow the instructions to gain access: Access Online Licensing.
Online licensing instructional videos are available here.
Assisted Living Unit
Licensed/Regulated Programs
- Assisted Living Facilities - designed to provide personal care services in the least restrictive and most home-like environment. These facilities can range in size from one resident to several hundred and may offer a wide variety of personal and nursing services designed specifically to meet an individual's personal needs.
- Adult Day Care Centers - provide therapeutic programs of social and health services as well as activities for adults in a non-institutional setting. Participants may utilize a variety of services offered during any part of a day, but less than a 24-hour period.
- Adult Family Care Homes - residential homes designed to provide personal care services to individuals requiring assistance. The provider must live in the home and offer personal services for up to 5 residents.
Health Facility Reporting System
The Agency for Health Care Administration (Agency) requires all licensees providing residential or inpatient services to use an agency-approved database for reporting its emergency status, planning, or operations. The agency-approved database for reporting this information is the Health Facility Reporting System (HFRS).
Filing a Complaint
- If you have a concern regarding care or services being provided to you or a loved one in an Assisted Living Facility, Adult Family Care Home, or Adult Day Care Center, please call 1-888-419-3456 or click the following link for further information: Complaint Administration Unit.
- If you have a concern regarding Medicaid, including reimbursements, please contact our Statewide Medicaid Managed Care Program.
- If you have a complaint concerning Medicaid, please call the Medicaid Helpline at 1-877-254-1055 (TDD 1-866-467-4970). Staff are available to assist you Monday - Friday, 8 am to 5 pm EST.
